International passenger flows

• Arriving passengers
  
  can enter the passenger terminal via the 2nd floor of the concourse building except bus gate passengers. At the terminal, there are passport control checkpoints where passenegers can collect their baggage from one of the 22 baggage conveyor belts, 17 of which are for international passengers and 5 are for domestic passengers. Once passengers have collected their baggage and passed the customs control checkpoints, they can proceed to the arrivals hall where they will find transportation counters, hotel and accommodation counters and a tourist information centre.
  
  Outside the arrivals hall are pick-up points; in the case of passengers travelling with a tour agency, they must proceed to the 1st floor for buses and coaches. There is a meeting point on 3rd floor.
  
  
• Transit/transfer passengers
  
  will have to go to the airside area after they arrive at the 2nd floor of the concourse building from the aircraft in order to proceed with the transfer process before continuing to 3rd and 4th floors to complete departure procedures. In the case of transit passengers, they will have to go through the airside area to the departures service area in order to complete the departure procedures.

• Departing passengers  
  
  can enter through the entrance on the 4th floor of the departures hall, which can be accessed by car or by foot from the car parking buildings, which is connected to the 3rd floor of the departures hall. Upon entering the departure hall, passengers can check-in at counters 4-10 before proceeding to the passport control and the customs control checkpoints.
  
  Passengers can then continue to the concourse building D via 2 connection channel from the terminal complex. The 4th floor of concourse building D consists of a wide variety of shops that passengers can browse while waiting to board. When called for boarding, can approach the gate via the 3rd floor of the departure hall; and when they have arrived at the gate, they have to proceed to the 2nd floor to the hold room.
  
  All passengers and hand luggage taken on board must be examined. The examination points are on 3rd and 4th floors in the airside area of the concourse buildings.
  
  

Domestic passenger flows

• Domestic departure passengers 
  
  will be able to check-in at counters 2 and 3 on 4th floor of the departures hall. Afterwards they will have to proceed to 2nd floor to the hold room where they and their hand luggage will be security screened.
  
  
• Arriving passengers
  
  enter the terminal through the 2nd floor of the concourse building to collect their baggage from the 5 domestic baggage conveyor belts before proceeding to the arrival hall. The service counters outside the arrival hall are shared by both domestic and international passengers.

Suvarnabhumi passenger terminal complex comprises of 7 stories above ground and 2 stories below ground. Facilities for both domestic and terminal passengers are situated in the same building.

• 1 st floor is the bus lobby. Buses are not allowed to go to 2nd and 3rd floors in order to avoid the traffic congestion. Additionally, there is a medical center, an AOT office for electricity monitoring and airport control offices.
• 2 nd floor is the arrival hall for both domestic and international passengers.
• 3 rd floor consists of airline passenger waiting lounges, shops, security checkpoints, meeting points, service counters and CIP lounges.
• 4 th floor is the departures hall. This hall features facilities for both international and domestic passengers, lounges for premium passengers, Thai Airways International PLC, customs control checkpoints, some governmental offices, airline booths, airport information counters and escalators in the centre which can take passengers right up to restaurants on 6th floor.
• 5 th floor is the offices for Thai Airways International PLC and Star Alliance airlines.
• 6 th floor consists of restaurants, which can be accessed via the escalators from 4th floor.
• 7 th floor serves as observation area.

The lower ground floors are termed floors 0 which serves as the train station, and floor -1 for train platforms. The lower ground floors also house the baggage conveyor systems.

The 7 concourse buildings (from A to G) are connected to the passenger terminal. The combined area of the concourse buildings and the passenger terminal stretches over 563,000 square meters, whereas the area of the current Bangkok International Airport (Terminals 1&2) totals 321,166 square meters. The concourse buildings are made of glass and a special synthetic material which is very tough and durable coated with Teflon that prevents the accumulation of dirt and grime. Passengers can walk to the concourse buildings from the terminal complex via the concourse building D, which is directly connected to the terminal complex.

The concourse buildings A and B are for domestic passengers. Details are as follows:

• Concourse building A is for domestic passengers, and is approximately 432 meters long. This building can accommodate 6 aircraft and has 1 connection channel that allows access to the remote parking bays.
• Concourse building B is for domestic passengers, with the length of approximately 270 meters. This building can accommodate 6 aircraft and has 2 connection channels that allow access to the remote parking bays.

The concourse buildings C, D, E, F and G are for international passengers. Details are as follows:

• Concourse building C is approximately 459 meters long and can accommodate 10 aircraft with 2 connection channels to access the remote parking bays.
• Concourse building D has the length of approximately 909 meters, and can accommodate 8 aircraft with 2 connection channels to access the remote parking bays.
• Concourse building E is approximately 459 meters long and can accommodate 10 aircraft with 2 connection channels to access the remote parking bays.
• Concourse building F is approximately 270 meters long and can accommodate 6 aircraft with 2 connection channels to access the remote parking bays.
• Concourse building G is approximately 432 meters long and can accommodate 5 aircraft with 1 connection channel to access the remote parking bays. The VIP lounge is also located here.

The intersections of the concourse building are called the airside center. There are 2 intersections on the 3rd and 4th floors which will be used for shops; the exterior of the concourse building will be developed into airline offices and airline lounges.